Frequently asked questions

You build your trip on our website (lodging, ski pass, lessons, equipment and transfer) and see the final price right away. Nothing is charged at that moment: we check availability with our suppliers and email you the payment details to confirm your booking.

By bank transfer in euros. A 40% deposit confirms the booking (70% when the lodging rate is non-refundable) and the balance is due up to 45 days before the trip.

Yes. The price is in euros and it is the real price of your trip, with the prices of the moment. After your request we check availability and confirm everything with you.

Conditions depend on each supplier (lodging, ski pass, lessons) and are shown in your quote. Our organisation fee is non-refundable. See our Booking terms.

The season runs from mid-December to late April. January and March usually have good snow and fewer people. Christmas, New Year and the February school holidays are high season (busier and more expensive).

Usually through Geneva or Lyon airport. We offer private transfers from the airport or train station to your door.

No. We do not sell flights.

We strongly recommend travel insurance with cover for snow sports.

We do: personal assistance on WhatsApp from planning to the last day, from people who live in the Alps.

Of course! We recommend private lessons for the first days. On request, depending on the resort and dates, you can ask for an instructor who speaks your language.

Yes. There are private lessons for children from 4 years old, and young children ski for free in most resorts. Just enter their ages when you build your trip.

You can rent it from our partner, with free delivery to your hotel or chalet. See the Ski clothing page.